Specialist, Infrastructure Delivery (Asset management, incident management)

Requirements

• 2-4 years related experience with relevant certification. Experience with MS Windows 10 and 11
• Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues
• Hands on experience in installing, configuring, and troubleshooting M365 apps
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Desired certifications CompTIA A+, ITILv3.

Benefits

Additional Information

The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community. Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues. Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware. Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters. Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner. Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements. Responsible for implementing fixes and patches as required by Desktop Engineering team Understands and can apply advanced technical principles and methodologies. Apply previous learnings, maintain certifications, and demonstrate willingness to adapt new technology solutions. Provide support for Audio and Video related issues at designated office Install, Configure and Manage Audio and Video Hardware environment Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours Soft skills and Professionalism Ability to successfully build relationships with challenging stakeholders and navigate social environments Ability to communicate effectively Can adapt to change and new ideas or ways of working Exhibits empathy when partnering with internal and external stakeholders Maintain an enthusiastic attitude and willingness to assist users at all times Always ensure that conversations/discussions with end users are professional and focused on issues related to business and technology support Always ask for assistance when unsure of how to address a situation and lean on the team for support and additional training when needed Demonstrated ability to communicate or escalate situations which cannot be resolved quickly or are likely to be escalated Show initiative and follow through to completion of assigned tasks Respond timely to requests for assistance and confirm completion Respond positively to coaching and show improvement in areas requiring additional training or feedback

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Company Intel

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