Chemours · BelgiumPrepare for this interview
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As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking a Customer Excellence Representative to join our growing team. This position will be available at the Antwerpen location in Ketenislaan, Beveren, Belgium . The responsibilities of the position include, but are not limited to, the following: Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business. Pro-actively interacts with customers for notification of late orders due to product availability and transportation issues, and actively looks for resolution in case of issues. Develops and maintains in-depth knowledge of assigned customer portfolio: knowledge of roles and responsibilities of the customer and knowledge of internal relationships/decision makers, understanding the business model. Interacts with the broader network of internal Chemours' partners to ensure that the customers' requirements are understood and commitments are met. Receives and processes all types of customer orders including complex and/or export orders from beginning to end, according to existing guidelines and procedures. Is responsible for inquiry & order handling process from beginning to end. Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation. Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. Performs quality control checks and takes subsequent corrective actions Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Is able to provide backup coverage for other CERs for standard transactions. The following is required for this role: Bachelor's degree or at least 3 years of relevant work experience 1-3 years of relevant work experience Very good in Microsoft Office Effective communication skills (verbal and written) to interact with all levels of the organization and customers Problem-solver Strong at planning and organizing Highly focused on customer satisfaction Very accurate worker The following is preferred for this role: Bachelor's degree Experience with consignment orders Knowledge of SAP
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