Business Analyst I/II - Insurance platform

About the role

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Responsibilities

• Partner with Product & Operations to identify manual, repetitive transaction processes that can beautomated
• Document business requirements and functional specifications for automation of transaction flows
• Analyze and investigate system/data issues, supporting bug identification and resolution tracking
• Collaborate with Engineering to ensure business needs are accurately translated into automated solutions
• Support UAT and validate outcomes for automation fixes or improvements
• Create documentation, workflows, and SOPs for automated processes
• Use data to measure automation success, identify gaps, and recommend improvements
• Write and run basic SQL queries to support analysis, validation, and troubleshooting
• Mentor and guide junior Business Analysts; may manage a small BA team

Requirements

• Bachelor's/Master's degree with 6+ years of experience as a Business Analyst (Insurance, BFSI, or SaaS domain experience preferred)
• Prior exposure to business process automation, workflow tools, or transaction automation initiatives
• Excellent analytical and investigative skills; ability to dig into issues and identify patterns
• Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams
• Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms
• Clear communication skills for working across business and technical teams
• Basic SQL skills for data extraction, validation, and analysis
• Leadership skills with the ability to mentor, coach, and manage junior team members.
• WHAT'S IN IT FOR YOU?

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