Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
You're a great candidate if...
1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
https://www.appdirect.com/about/privacy-notice
The salary band lis
Benefits
Vision insurance
Additional Information
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture-one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About PartnerStack, an AppDirect Subsidiary
At PartnerStack, we're passionate about software and the partnership space - and we're not afraid to shake things up!
Our mission is to change how the world sells software by creating partnerships that unlock growth. We're an ecosystem platform with the world's largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.
Transforming the industry requires the right people. We'd love to meet you if you're interested in making partnerships and ecosystems a game-changer in the software industry! We're a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.
About you and this role
Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer's business objectives, partnership creation and revenue generation..
Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company's financial growth as they are responsible for growing and transforming customer relationships.
Appdirect · Toronto, Canada