In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
Responsibilities
Manages incoming calls while providing necessary information.
Greeting of patients and/or their representatives and providing direction as needed.
Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
Communication with external customers such as but not limited to; payers, physician offices and other departments.
Accurately sets up new patient record via Care Connect.
REQUIRED QUALIFICATIONS:
None.
Requirements
Associates Degree preferred.
1 year of customer service experience preferred.
Intermediate computer skills preferred.
Customer Service and communication skills preferred.
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $19.50
CITY:
Rochester
POSTAL CODE:
14621
Benefits
Health insuranceEquity / stock options
Additional Information
Job Title: Access Associate
Department: Emergency Department
Location: RGH, 1425 Portland Ave. Rochester, NY
Hours Per Week: 40
Schedule: Evenings, 3pm - 11:30 pm, Every other weekend/ holiday
Rrhs · Rochester General Hospital (rgh)