Vice President, Global Customer Care
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About the role
The Vice President, Global Customer Care is responsible for establishing and advancing Neogen's global customer care strategy, operating standards, service performance framework, and customer support infrastructure to deliver a consistent, high-quality customer experience globally. Reporting directly to the Chief Commercial Officer, this role will build the global framework, governance model, systems strategy, and standard operating procedures that enable Customer Care, Field Service, and Technical Support teams across all regions to operate with greater consistency, efficiency, and customer focus.