As an Overnight Dispatch Coordinator, you'll be at the center of crisis response- coordinating calls, supporting individuals, and guiding next steps in real time .
Key responsibilities include:
Receive and coordinate incoming crisis calls from the Maine Crisis Line
Assess and gather key information to prioritize needs and dispatch Mobile Crisis Teams
Provide real-time phone support to individuals, families, and community providers awaiting assessment
Offer crisis intervention, safety planning, and emotional support remotely
Coordinate with Mobile Crisis staff, community providers, and supports to ensure timely response and follow-up
Maintain accurate, timely electronic documentation during overnight shifts
Support program operations through: Documentation and compliance review
Workflow coordination and communication across shifts
Tracking key information for handoff to daytime teams
Why This Role Stands Out
100% Remote Work during scheduled overnight shifts (office availability if preferred)
Play a vital role in after-hours crisis response , when support is often hardest to access
Be the steady, reassuring presence for individuals in urgent situations
Join a collaborative, mission-driven team doing meaningful work every day (and night)
Schedule & Work Environment
Full-time, 40 hours/week
Awake overnight schedule (exact hours determined by program needs)
Fully remote work, with required availability for all scheduled overnight hours
Must have reliable internet and a private, professional workspace
Requirements
Required:
Bachelor's degree and at least 2 years of relevant experience in crisis or human services work
Experience may include: crisis services, residential care, case management, CPS, warm lines, special education, or developmental disability services (including internships/volunteer roles)
Ability to obtain MHRT/CSP certification within 30 days (training provided)
Strong communication, organization, and documentation skills
Ability to think critically, triage effectively, and remain composed under pressure
Comfort working independently overnight while staying connected to a team
Preferred:
Degree in Social Work, Psychology, Human Services, or related field
2-3+ years of relevant experience
Familiarity with DSM and crisis response protocols
Strong technical skills and experience with electronic documentation systems
Additional Requirements
Availability for consistent overnight (awake) shifts , including some weekends/holidays
Commitment to trauma-informed, recovery-oriented care
Ability to collaborate across teams and systems in a fully remote environment
Successful completion of required background checks
You're someone who:
Thrives during overnight hours and can stay engaged and responsive throughout your shift
Brings calm, clarity, and compassion to intense situations
Works well independently while staying connected to a broader team
Communicates clearly and makes sound, timely decisions
Is motivated by helping people through some of their most difficult moments
Join Us
At The Opportunity Alliance, you'll be part of a team that meets people where they are- day or night . If you're ready to provide critical support during overnight hours while working remotely, we'd love to hear from you.
Benefits : Our benefits include but are not limited to:
(offered to full-time and part-time employees)
Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement - offered once per year through an application process
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are ...
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the nee
Benefits
Dental insuranceVision insuranceRemote work options
Additional Information
Overnight Dispatch Coordinator (Remote)
Mobile Outreach Program | Cumberland County, ME | Full-Time, Overnight (Awake Shift)
Make a Difference-From Wherever You Are
The Opportunity Alliance is seeking a remote, overnight Dispatch Coordinator to support our Cumberland County Crisis Response (CCCR) Mobile Outreach team .
In this role, you'll serve as the critical connection point overnight , helping individuals in crisis access timely care while ensuring Mobile Crisis teams are effectively coordinated. If you're someone who stays calm, focused, and compassionate during high-pressure moments, this is a meaningful opportunity to make an impact- all from a remote setting .
Opportunityalliance · Portland, ME