Sales Operations & Growth Enablement Manager

External

Serhant · Remote

$90K–$100K/yrFull-timeRemote2d ago

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About the role

The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization. The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.

Responsibilities

CRM Ownership & Administration

Serve as the primary owner and administrator of the Growth Department CRM.

Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.

Monitor CRM adoption, compliance, and data integrity across the department.

Develop dashboards and reporting that provide visibility into team activity and performance.

Conduct regular CRM audits to ensure accuracy and completeness of data.

Identify opportunities to improve CRM processes and automation.

Create and maintain CRM training materials, SOPs, and best practices.

Train, onboard, and support all users on CRM functionality and processes.

Partner with leadership to evolve the CRM as the department grows and expands into new markets.

Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.

Reporting & Analytics

Produce weekly, monthly, quarterly, and annual performance reports.

Track and analyze key recruiting and growth metrics including:

identify trends, opportunities, bottlenecks, and areas for improvement.

Provide actionable insights and coaching recommendations based on performance data.

Build scorecards, dashboards, and forecasting tools for leadership and team members.

Maintain department KPI tracking and forecasting models.

Meeting & Presentation Management

Create PowerPoint presentations and supporting materials for:

Team Meetings

Leadership Meetings

Recruiting Trainings

Market Launches

Strategic Planning Sessions

Assist leaders in creating professional, executive-level presentations.

Prepare agendas, supporting documents, and post-meeting action items.

Accountability & Performance Management

Monitor team performance against established benchmarks and goals.

Generate accountability scorecards and performance reports.

Identify coaching opportunities and performance gaps.

Support leadership in driving consistency, accountability, and execution.

Maintain visibility into team activity levels and KPI attainment.

Process Improvement & Operations

Identify operational inefficiencies and implement solutions.

Document and maintain departmental processes and standard operating procedures.

Assist with implementation of new technology and systems.

Support onboarding and training for new team members.

Lead special projects related to recruiting growth, market expansion, and operational excellence.

Onboarding Growth Team members

Facilitate onboarding calendar

Prepare all new hire documents

Deliver 30-60-90 day

Support driving to production

*The company reserves the right to add or change duties at any time.

Sales Operations & Growth Enablement Manager

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Company Intel

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