Own the People policy library end-to-end, including drafting, annual review cycles, version control, plain-language rewrites, and employee communication.
Partner with Legal, HRBPs, and People Operations leaders to ensure policies are accurate, compliant with applicable laws, and written accessibly for employees at all levels.
Manage the policy acknowledgment process, tracking completion and maintaining audit-ready documentation at all times.
Monitor employment law and regulatory changes globally; assess impact on existing policies and initiate updates proactively before changes take effect.
Own the employee handbook, ensuring it reflects current policy, culture, and legal requirements, and lead the annual review cycle with relevant stakeholders.
Own and execute the annual people compliance calendar, including EEO-1 and California Pay reporting, mandatory harassment prevention training, compliance poster updates, and other federal and state regulatory filing obligations.
Proactively track completion of compliance programs across the organization; follow up with stakeholders, escalate risks appropriately, and maintain documentation that is audit-ready at all times.
Track and interpret employment-related regulatory updates; advise HR partners and business stakeholders on implications, and update relevant policies and practices as needed to maintain compliance.
Act as liaison between the People Experience team and internal Legal and Audit departments for all compliance-related matters.
Own the PX SOX/SOC/ISO audit framework, including the control inventory, evidence requirements, SOP library, submission templates, and proactive audit calendar, ensuring the People function operates with a clear, consistent, and scalable approach to audit readiness.
Enable and support HR control owners (across People Operations, HRIS, Payroll, Benefits, Compensation, and Talent Acquisition) to self-manage their audit obligations through well-documented SOPs, toolkits, and regular readiness check-ins.
Serve as the primary HR point of contact for external audit processes related to SOX, SOC, and ISO requirements; coordinate requests, consolidate and format submissions for consistency and completeness, and conduct periodic audits of system data and compliance data health.
Partner with cross-functional teams including Legal and Internal Audit to identify and implement process improvements that reduce compliance risk.
Maintain audit tracking systems to monitor internal audit activities. Create and maintain standard operating procedures (SOPs) and supporting tools as needed.
Contribute to special projects and initiatives in alignment with compliance priorities and business needs.
Perform other responsibilities as assigned.
Requirements
Strong organizational skills with a high degree of accuracy and attention to detail.
Ability to manage multiple workstreams simultaneously and meet deadlines without compromising quality.
Strong verbal and written communication skills; able to clearly convey compliance requirements to non-specialists and translate complex regulatory language into accessible policy.
Demonstrated ability to handle sensitive and confidential information with absolute discretion.
Working knowledge of HR regulations, governance frameworks, and compliance best practices, including SOX, SOC, and/or ISO audit p
Benefits
Health insurance
Additional Information
Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
The HR Policy and Compliance Specialist ensures Commerce remains audit-ready and regulatory-compliant across all people operations. This role owns the HR/People policy library, manages the annual people compliance calendar, and coordinates the SOX/SOC/ISO audit framework for the People Experience (PX) function, building the tools, SOPs, and cadences that enable control owners across HR to self-manage their audit obligations with confidence. The work directly protects the company's compliance posture and enables HR teams to operate with clarity, consistency, and confidence in the accuracy and completeness of their documentation.
Bigcommerce · Austin, TX