Head, Homeowners Comprehensive Claims (HOC)

About the role

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business. Type of Qualification: First Degree Field of Study: LLB,Bcom,Risk Management or Post graduate Experience Required -7-10 years Experience with exposure, claims operations, Personal and commercial lines claims. Compliance and Risk Management and project experience. Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view. Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk Manage servicing functions and ensure client queries are dealt with timeously and efficiently. Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities. Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling. Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices. Drive a high-performance culture through clear Performance Development processes and coaching. Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim's environment Technical Competencies Insurance Products and Services Insurance Risk Management Insurance operations and process Underwriting process Risk perception and assessment Strategic Management Performance Analysis Strategic Planning Process Improvement Market Analysis Budget Management Behavioural Competencies Examining Information Generating Ideas Exploring Possibilities Developing Strategies Establishing Rapport Convincing People Articulating Information Challenging Ideas Making Decisions Directing People Embracing Change Meeting Timescales Checking Things Following Procedure Producing Output Taking Action

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