We want to be transparent about what we expect from each other. From PURE, you can expect:
Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.
Responsibilities
Simply put, you'll provide exceptional service to our members during difficult times .
The majority of your day will be spent taking phone calls from our members, taking first notice of loss
Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
An A verage D ay:
Well, there's nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership's needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks where you'll have ample capacity for personal and professional development.
O ur Commitment to You
A Culture of Development
Commuter Support
Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
#LIHybrid
Starting Salary
This role begins with a $53,000 starting salary and is eligible for overtime. When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate. This usually happens within six months of your h
Requirements
All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:
Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.
Benefits
Remote work options
Additional Information
Location: Charleston
Start Date: 08/03/2026
Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
What We Do
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.
We aim for our members to love their insurance . It is our mission is to create a membership experience so compelling that our members never want to leave.
Pureinsurance · Charleston