Additional Information
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
nCino's Business Information Security Office (BISO) serves as the primary interface between our security posture and the customers who depend on it. As Manager, you will lead a team responsible for maintaining compliance documentation, facilitating customer audits, responding to security inquiries, and supporting vendor assessments across SOC 2, ISO, PCI, and STAR frameworks. This role requires someone equally comfortable managing day-to-day ticketing operations and engaging in compliance-focused customer conversations. The ideal candidate brings experience leading compliance-oriented teams in regulated industries, with a track record of navigating audits and familiarity with AI due diligence frameworks. You lead with a player-coach mentality, translating technical requirements into clear deliverables while empowering your team to own the work.
Essential Functions
Manage day-to-day operations of the team, overseeing administration and continuous improvement of compliance processes, systems, and documentation under your responsibility.
Ensure standard operating procedures, policies, and project guidelines are documented, maintained, and consistently applied across the team.
Support staff development through onboarding, training, coaching, and ongoing feedback; identify growth opportunities and address performance proactively.
Conduct regular performance check-ins and formal reviews; provide constructive feedback, recognize contributions, and escalate compensation or promotion recommendations as appropriate.
Facilitate team meetings, coordinate resources, and track progress against project milestones and compliance commitments.
Manage workload distribution and prioritization to ensure timely response to customer security inquiries, audit requests, and vendor assessments.
Serve as the team's primary point of coordination for customer audits, third-party risk assessments, and security questionnaire.
Oversee the preparation, maintenance, and continuous improvement of compliance documentation and evidence packages.
Coordinate responses to customer security due diligence requests, including questionnaires and examiner inquiries, ensuring accuracy and timeliness.
Assist in the development and review of information security policies, standards, and procedures, ensuring alignment with external regulatory requirements.
Support technical risk assessments of information systems and infrastructure; escalate identified issues with appropriate context and recommended remediation paths.
Coordinate delivery of information security and privacy training for employees and authorized users in partnership with broader security and HR teams.
Maintain current awareness of relevant information security laws, regulations, and frameworks applicable to the financial services industry; communicate updates to the team.
Partner with engineering, product, and legal stakeholders to escalate security improvement needs based on customer and examiner feedback.
Engage with business stakeholders to gather requirements and communicate project status, present team updates, compliance metrics, and risk summaries to management and relevant stakeholders.
Represent the team in customer-facing conversations with financial institution security and IT teams, serving as a knowledgeable point of contact.
Prepare and maintain dashboards and reports tracking compliance activities, open audit items, and team performance against defined service levels.
Coordinate with cross-functional teams to ensure consistent implementation of security configurations, standards, and controls across business platforms.
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.
Ncino · Wilmington, NC