Sales and Service Manager

External

Pgatoursuperstore · Northbrook, IL

Full-timeOn-siteToday

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About the role

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore (PGATSS) continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. Position Summary The Sales and Service Manager (SSM) leads a dedicated team of Associates, fostering a collaborative environment aimed at providing exceptional service to our Customers within a clean, safe, and well-maintained store. Tasked with assuming ownership of their assigned departments, the Sales Service Manager is responsible for achieving sales targets while prioritizing overall Customer satisfaction across various facets of the PGA TOUR Superstore in-store experience. This includes Associate-Customer interactions, STUDIO operations, golf teaching and fitting experiences, Practice Bays, fitting room management, overseeing Services, Front-End, Hard Goods, Soft Goods, Community events and In-Store events. In close coordination with peers on the Store Leadership Team (SLT) and Field Leadership, the SSM collaborates to identify Customer needs and devise strategies to effectively meet service and sales objectives. Additionally, they play a pivotal role in instilling and exemplifying PGATSS Service Behaviors among Associates, fostering a culture centered around prioritizing the Customer.

Responsibilities

Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.

Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. Demonstrate a culture of ethical conduct, safety, and compliance.

Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.

Move dynamically on the sales floor to assess and fulfill the needs of the business, Associates, and Customers, as needed.

Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Sales Associates, as needed.

Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication.

Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.

Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.

Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.

Responsible for modeling and teaching Associates Service Behaviors and managing a Customer first culture.

Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach).

Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.

Provide hiring and termination recommendations based on skills/performance to the General Manager (GM) and Assistant General Manager (AGM). Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.

Regularly review SPS reporting to discern factors influencing business performance, identifying both effective and ineffective drivers. Collaborate with Field Leadership to assess whether additional inventory is required based on insights from the reporting.

Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.

Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.

Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.

Execute PGATSS community efforts and educ

Sales and Service Manager

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