Account Manager - Dental - International
External
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About the role
The Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace - the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role - if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel.
Responsibilities
- Managing and growing relationships with an existing portfolio of healthcare providers and dental offices
- Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion
- Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform
- Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app
- Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform
- Helping fill new and urgent shifts in your assigned markets
Requirements
- Willingness to hustle / lack of fear
- Experience texting, emailing, and talking with English-speaking clients and prospects
- Stable high-speed internet connection
- A computer workstation (laptop or desktop)
- Internationally located (not in the US or Canada)
- Availability to work US working hours
- Fluency in English speaking and writing
- Beyond the Basics - What Will Make You Successful
- Ownership - The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them - even outside your immediate area - and put processes in place to make sure those problems don't happen again.
- Customer-Centric - You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list - it's the job.
- Humble - You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.
Benefits
Additional Information
About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
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