Audio Visual Event Operations Manager

Responsibilities

• Production Responsibilities
• Manage the onsite efficiency and effectiveness of the venue's AV Operation and resources including but not limited to event logistics, staffing, and equipment. (in-house and rentals)
• Provide ad-hoc troubleshooting and assistance to clients of all experience and competency levels.
• Manage and maintain a regular cadence of proactive testing and troubleshooting AV equipment and scenarios, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Coordinate with clients, Ops Managers, Event Producers/Production Managers, and the AV Production Manager, ensuring their technological needs are met and in place for arrival.
• Attend PEOs, Pre-Cons, and pre-production meetings as needed.
• Provide to the sales and production team a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Event Execution
• Provide anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Direct and delegate day-to-day floor operations of AV personnel, including but not limited to set and strike, time-keeping, loading equipment in and out, etc.
• Contribute to financial reporting of client programs, tracking labor hours/dollar amounts, and other departmental expenses.
• Operations & Administration
• Oversee event production planning with AV Production, Event Production, and Operations teams to ensure alignment across schedules, budgets, and service delivery.
• Lead, coach, and develop AV Operations staff through training, mentorship, and performance feedback.
• Foster a collaborative, high-engagement team culture that supports innovation, accountability, and employee development.
• Partner with Technology and cross-functional teams on projects that improve operational efficiency and execution.
• Participate in performance reviews and provide ongoing employee feedback and development input.
• Lead recruitment for AV Operations roles, including sourcing, interviewing, and hiring using structured selection methods.
• Stay current on industry trends through benchmarking, trade publications, competitive research, and conferences.
• Maintain and update departmental SOPs on a quarterly basis.
• Manage vendor invoice approval and submission to Accounts Payable.
• Support annual budgeting and forecasting processes.
• Produce weekly and monthly operational status reports.
• Uphold organizational cultural and service standards across all AV Operations activities.
• Take initiative to solve problems, improve processes, and perform additional duties as needed.
• What We Look For:
• 5+ years' experience in managing AV and IT equipment and computer software systems
• People management experience
• Customer service or hospitality experience preferred.

Benefits

Additional Information

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. AV Operations Manager | The Mallory, NYC About The Mallory: The Mallory is Convene Hospitality Group's premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com. As we continue building our opening team, we are seeking an AV Operations Manager to join our Operations Team. The AV Operations Manager plays a key role in delivering seamless, high-quality meeting and event experiences by overseeing the full audio-visual and technology environment, including networking, desktop support, audio/video conferencing, webcasting, lighting, and HSIA services. This role leads and supports AV personnel, coordinating onsite execution, guiding task delegation, and ensuring flawless delivery across all events and programming. Working closely with clients, sales, and event teams, the AV Operations Manager helps create exceptional guest experiences and partners with the AV production team to translate pre-production plans into smooth, successful onsite execution. This is a full time, salaried position that reports directly to the General Manager of the property.

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