Leader in Training

About the role

The Leader in Training (LIT) is a n adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences . As part of the leadership team, you have a key role in actively supervising the dispensary's daily operations , communicating priorities to team members , and optimizing the customer journey . As a Leader in Training, you will gain subject matter expertise as you rotate through critical dispensary functions supporting operations, experience, and people. The Leader in Training role puts you on a fast track to growth and is a developmental step to becoming Assistant General Manager.

Responsibilities

• Operations
• Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
• Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management.
• Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
• Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.
• Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.

Requirements

• Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.
• Participate in "Leader On Duty" shifts to p rovide active supervision , team member recognition, and redirect behaviors to support the customer journey.
• Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery.
• Lead by example and mo tivate team members to deliver Loyalty goals.
• Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.
• People
• In partnership with the G eneral Manager or A ssistant General Manager , build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members .
• Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.
• Help facilitate the store's team member badging process with local and state agencies.
• Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.
• Perform other duties as needed.
• At least three years of customer service or retail experience, with at least one year in a supervisory role .
• Cannabis experience preferred
• Inventory control experience preferred
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver's license or state ID.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations, and a passion to further their understanding and knowledge of the industry and the laws.
• Prior cannabis experience not required
• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations.
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes
• Additional Requirements
• Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, to meet the needs of the business
• Converse and communicate with individuals and gro

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