Customer Care Specialist I

External

Saia · Us, WI

Full-timeOn-siteToday

DocumentationLeadershipMove

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Requirements

Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
Transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily in a terminal office environment with frequent computer and phone use.

Sits for extended periods while performing data entry and administrative tasks.

Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.

Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.

Occasionally lifts or carries office supplies or small packages up to 20 pounds.

May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $20.60 - $24.75 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.Make Your Move

Additional Information

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about. Position Summary Supports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed. Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests. Major Tasks and Responsibilities Prepares, prints, scans, and organizes documentation for terminal operations and dispatch. Maintains accurate filing and recordkeeping systems for shipments and terminal records. Bundles and distributes paperwork for outbound shipments in coordination with operations staff. Reviews outbound load paperwork to ensure accuracy before dispatch. Handles inbound calls and emails to provide timely resolution and a positive customer experience. Arranges dock pickups and dock drops for customers in coordination with operations staff. Provides assistance and support to internal and external drivers for the line haul department. Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

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