Sr Business Process Analyst

Responsibilities

• Global Fleet Service Management
• End-to-End Lifecycle Coordination: Manage the full lease lifecycle, from initial vehicle selection and procurement through to contract conclusion and return.
• Operational Continuity: Execute the vehicle "swap-over" process to ensure zero downtime for field employees and manage end-of-lease returns to minimize financial recharges.
• Vendor & Policy Governance: Lead the day-to-day KPI management of global leasing partners and support HR in the governance of Global Fleet Policies.
• Global Blueprinting: Maintain and update the "Global Service Blueprint" for Fleet operations to ensure consistency in employee experience and data integrity across regions.
• Compliance, Audit & Data Integrity for Fleet
• Cross-Border Payroll Integration: Establish and oversee the audit rhythm between Fleet data, Payroll, and Finance for all jurisdictions .
• Taxation & Deduction Oversight: Ensure Benefit-in-Kind ( BiK ) taxation and local fringe benefit deductions are applied accurately across global regions, with a specific focus on GSA compliance.
• Data Stewardship: Act as the "single source of truth" for service data, providing reporting on financial performance, safety, and carbon footprint to the Global Executive Team.
• Technology Utilization: Support the implementation and daily use of digital tools (e.g., Fleet Management Systems) to automate administrative tasks.
• 3 . GSA Business Operations Support
• Operational Hub: Provide dedicated support for GSA business operations, ensuring that external documents and requests are processed timely and accurately within Insulet .
• Cross-Functional Partnership: Act as the primary bridge between regional teams, HR, Payroll, Finance to facilitate the smooth flow of operational data and documentation.
• Process Design: Work with regional teams and corporate functions to document and streamline GSA-specific processes, reducing manual friction while ensuring local market necessities are met.
• Education and Experience
• Minimum Requirements:
• Experience: 4 + years in Process Excellence, Global Operations, Consulting, or Business Systems Design.
• Technical Skills: Proven ability to manage complex global workflows and coordinate multi-stakeholder administrative tasks.
• Education : A good Bachelor's Degree in any numerate subject .
• Methodology: Process Design, Lean, Six Sigma, or Agile certification is preferred .
• Languages: Fluency in English is required ; professional proficiency in German is a plus to support DACH operations.
• Preferred Skills and Competencies:
• Service Mindset: A focus on maintaining high-quality service delivery for field employees and internal business partners.
• Global & Regional Navigator: Proven ability to manage processes across multiple time zones while remaining sensitive to local GSA tax and payroll nuances.
• Process Excellence: Exceptional skill in mapping workflows and identifying opportunities for continuous improvement and automation.
• Standalone Capability: A self-starter who excels in "Role Number One" environments .

Benefits

Additional Information

Job Summary The Senior Specialist, Process Excellence is a standalone technical and operational lead responsible for the day-to-day management, documentation, and global optimization of employee-facing services across all Insulet geographies. Reporting to the Manager, International Process Improvement , this role operates as a standalone lead with two primary pillars of focus: the management of the Global Fleet program and the support of DACH (Germany, Switzerland, Austria) Business Operations . The role will work across all Insulet geographies. This work will suit an operational consultant who is keen to take accountability for global processes, deliver the work while simultaneously reducing the complexity through simplification and automation. Ultimately, we would like this person to package the work so it can be handed to someone more junior, freeing this role to work on other process improvements for the international division. The incumbent is an operational architect who ensures that service delivery is seamless and compliant, while actively identifying opportunities to document and improve global workflows.

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Company Intel

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