Head, IT Applications & Engineering

Requirements

• Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.
• Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.
• 15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles
• Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)
• Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.
• Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.
• Exposure to AI/ML or AI-enabled development practices is highly preferred
• Experience work

Additional Information

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation's application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers. The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment. We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one. POSITION ACCOUNTABILITIES Technical Leadership & Architecture - Provide hands-on leadership across application design, architecture and engineering best practices - Guide teams in building scalable, secure, and high-performance systems - Review, validate and challenge technical designs while coaching software engineers on best practices Enterprise Applications Ownership - Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers - For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation - Build and maintain application roadmaps aligned to business priorities - Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements AI Enablement & Innovation - Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack - Drive adoption of AI-enabled development practices and tooling across the SDLC - Support gradual transition towards a product squad operating model Engineering Execution and Resource Planning - Define and implement delivery processes (agile cadence, sprint planning, backlog management) - Establish and manage release schedules and CI/CD pipelines - Track and report delivery performance metrics (lead time, defects, throughout) - Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards - Define engineering roadmaps and plan resource allocation across multiple projects Team Leadership and Change Agility - Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities - Coach, mentor and develop engineering managers and developers. - Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members - Foster anengineering culture of strong ownership, collaboration and continuousimprovement - Navigate complex change management processes, fostering a culture of agility Strategic Vendor Management - Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation. - Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation. - Manage vendor's upgrade and roadmap alignment, prevent over-customisation and vendor lock-in. Stakeholder Management & Alignment - Partner closely with business, product, and executive stakeholders to align on priorities and outcomes - Translate complex business requirements into scalable technical solutions QUALIFICATIONS AND EXPERIENCE

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