Rooms Division Manager
External
Accorhotel · London, UKFull-timeRemote1mo ago30+ days old, may be filled
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Responsibilities
- Assist employees improve their skills and provides support for career development
- Develop a close relationships with guests throughout their stay with the aim of gaining their loyalty
- Often being present in the lobby and at reception in order to meet guests on a daily basis
- Defining and implementing hotel strategy
- Ensure that guests receive a warm and personal welcome from the Front Office team
- Know the behaviour patterns of regular guests and issues instructions to the different teams within the department
- Ensure all guest complaints are dealt with in a professional manner and ensure the team are proactive with our guests when dealing with all enquires
- Draw up the annual budget for the departments and follow up implementation
- Implements the rooms pricing policy in an effort to optimise REVPAR
- Motivates and drives the team to attain the department's quantative targets
- Manages headcount to ensure it matches the level of activity in line with the predefined budget
- Checks and analyses the dashboard charts prepared by the Heads of Department
- Takes part in "Debtor" meetings and runs thorough checks on files in litigation
- Analyses financial results and takes corrective measures as necessary throughout the year
- Decides on the department's investments in conjunction with the General Manage
- Modifies working methods to comply with brand philosophy
- Develops trust, openness and team spirit within the department
- Involves and motivates their teams
- Ensures headcount matches the level of activity within their departments
- Recruits the Heads of Department under their responsibility
- Takes part in or validates the recruitment of all team members
- Carries out annual talent reviews on the people directly under their responsibility, sets targets and provides support for career development
- Validates the annual talent reviews carried out by the Heads of Department that report into them
- Supervises and coordinates the departments: ensures they are well organised and run smoothly
- Respects and ensures respect of labour regulations
Requirements
- Knowledge of OPERA is desirable
- Previous experience in a similar role in a busy hotel environment is essential
Benefits
✨ Two Complimentary Bonus Breaks per year in Accor Hotels across the UK✨ Pension Scheme and employee discounts worldwide✨ Free meals on duty & gym access✨ Up to 33 days annual leaveSalary: £60,000 per annum plus 10% annual bonusPlease Note - The successful candidate must already have eligibility to work in the UK📩 Apply now and be part of our dynamic team!Vision insurancePerformance bonus
Additional Information
We are looking for a FUN, PASSIONATE & EXTROVERTED Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre. You will be responsible for the Front Office and Housekeeping teams
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