Establish and deploy global customer quality standards. Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment.
Facilitate Product change management (PCN) to meet customer requirements and support timely implementation.
Work with factories to organize and facilitate customer audits to demonstrate Quality Management System compliance and effectiveness to standards including ISO, IATF, VDA.
Support business reviews, new business opportunities while contributing to product lifecycle management decisions.
Support customer product inquiries for both existing products and new product opportunities.
Other duties as assigned.
Education
Bachelor's degree in an Engineering discipline including Electrical Semiconductor Technology, Microelectronics, Electronic, Automation, Mechanical, Electrical Master's degree is preferred.
Requirements
10+ years in Quality, Manufacturing or Engineering.
Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability experience a plus.
Knowledge of complex electrical or mechanical assemblies.
Understanding of quality management systems such ISO9000, IATF16949 / VDA, ISO13485; audit experience in automotive or medical standards is a plus.
Knowledge of 8D problem solving, requirements management, change management.
Strong analytical and problem-solving skills with high attention to detail.
Experience in a global manufacturing environment preferred, with understanding of operations / planning / logistics.
Knowledge of executing safe launch procedures and product/process transfer activities.
Advanced knowledge in MS Office.
Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization.
Team oriented and responsive.
Ability to multi-task, prioritize and work in a high-pressure environment.
Up to 50% travel.
#LIOB1
Artificial intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all final employment decisions will be made by a person.
Salary Range:
$147,500.00 - $282,600.00 The salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Benefits
Flexible schedule
Additional Information
Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
Summary of the role
This role serves as the customer's key contact and interface for all quality related aspects and is responsible for handling customer quality complaints. This position works globally and closely with factory, engineering, sales & marketing, technical teams, and external customers to resolve the quality issue with root cause/corrective actions. The Customer Quality Engineer will build a high-engagement, customer-centric quality culture and deliver a consistent, high-quality customer experience by acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.
Littelfuse · Beverly