Client Escalation Manager

About the role

Role Overview Lead the resolution of complex, high-priority client issues, develop a high-performing team, and partner across departments to drive timely resolution of escalations. What You Will Do Directly supervise a team, manage workload distribution, conduct quality reviews, and maintain a high standard of escalation management. Why It Might Be a Fit Combine strong people leadership, healthcare client experience, and operational problem-solving skills to drive issue resolution and process improvements. Requirements 3-5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational role Experience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizations Demonstrated people leadership experience, including coaching, performance management, and team development Strong analytical, critical thinking, and problem-solving skills Excellent written and verbal communication skills, including experience communicating with external clients and senior stakeholders Experience using CRM platforms, case management systems, ticketing systems, or reporting tools Benefits Career growth and development opportunities in a mission-driven organization Competitive salary and annual bonus opportunities Comprehensive medical, dental, and vision insurance 401(k) with company match Generous PTO, paid company holidays, and paid parental leave Originally posted on Himalayas

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Company Intel

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