Serves as the subject matter expert and point of contact for customers with billing questions and concerns.
ESSENTIAL TASKS:
Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
Receive and process customer account payments in addition to placing re-orders
Maintain excellent customer relationships to ensure customer satisfaction
Conduct routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed
Requirements
1-2 years customer service experience
Must be bilingual English/Spanish
Prior collections experience with multiple payers a must
Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
Excellent verbal and communication skills
Experience with high volume in-bound calls
Must be able to thrive in a fast paced environment handling multiple demands
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
#AccendraHealth
Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleParental leave
Additional Information
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Job Description
The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is M-F 8.30-5.00 pm
Owensminor · Downers Grove, IL