Director of Corporate Compliance - Operations

Benefits

Additional Information

Pay Range: $142,486.00 - $189,965.00 Reporting to the Chief Compliance Officer, the Deputy is the second in command of the NBT Compliance department, has responsibility for several Compliance areas including Testing, Issues Management and Complaints, and is responsible for ensuring that the Compliance Management Program appropriately addresses the regulatory risks relative to each Line of Business overseen by Compliance. The Deputy Chief Compliance Officer will be actively engaged with multiple Lines of Businesses to provide compliance guidance, monitoring and oversight of effective Compliance Management Programs as a Subject Matter Expert of consumer compliance regulations. The Deputy will actively participate in and provide management oversight on the development of the Compliance Program in response to changes in business activities, regulatory requirements and industry best practices, provide reporting to the Chief Compliance Officer of testing scoping and outcomes, Issues Management remediation and completion, and trending and analysis of Complaints. Additional responsibilities as needed, in conjunction with the Chief Compliance Officer, for oversight of the Change of Law, Governance, and internal and external examinations will also be part of this role. This position requires very strong communication and influencing skills to assist Business Unit management and support/control functions to focus on compliance with applicable banking laws, rules, regulations, and provide strategic guidance as well as establishing procedures to support the overall Compliance Program. As a leader of the compliance group, you will provide direction, counsel and professional growth and development of staff, address any performance issues, coordinate staff for coverage in assigned areas of the department, and be fully knowledgeable and skilled in all areas of the department. Education and Experience: Bachelor degree in Finance, Law, Business, or other related degree required; JD or Master/advanced degree preferred; Minimum of 10 years work experience with at least 7 years in Compliance or Audit within a large, complex financial service organization, preferably a National bank overseen by the OCC and the CFPB. Minimum of 5 years of management experience with the proven ability to lead and engage with Executive Management and regulators. Prior experience dealing with federal regulators required. Skills and Abilities: Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization. Strategic vision and organization/marketplace awareness of the financial services industry. Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance program. Strong analytical ability to synthesize and communicate complex information and ability to prioritize competing demands and effectively manage multiple tasks and/or projects meeting expectations on milestones and delivery dates. Unique Job Characteristics and Requirements: Certified Regulatory Compliance Manager, Certified Bank Compliance Officer, Certified Regulatory and Compliance Professional or other risk/compliance/ethics certification preferred. Tasks Performed: 30% Collaborates with the Compliance teams directly reporting to the Deputy to ensure timely identification, mitigation, resolution, and reporting/escalation of existing and emerging regulatory risks and issues through the testing, monitoring and issues management programs. Works with Compliance personnel and Business Units' Compliance Coordinator to ensure compliance with applicable laws, rules, regulations, and supervisory guidance. 20% consult and guide the Company in the establishment or refinement of controls to mitigate compliance and other regulatory risks at the first and second line of business levels, in coordination with the Chief Compliance Officer and enterprise partners, to reduce regulatory risk and maintain strategic objectives. 15% Serves as a tactical advisor to Business Units and participates in Business Unit's management, risk, compliance, and strategy meetings in order to provide direction and continued growth and enhancement of the enterprise-wide processes. Additionally, provide regulatory risk guidance and updates on regulatory developments, along with the Chief Compliance Officer, to impacted Business Units to ensure understanding and change management are undertaken and implemented appropriately. 10% Provides leadership and oversight to the Compliance Complaint Administration Team and provides support for the maintenance of the Customer Compliant Log and Database; provides regular reports and trending analysis to Compliance and Business Unit management for determining potential issue