End-User Technical Support: Provide L1 and L2 technical support to internal users. Diagnose and resolve hardware, software, and workplace technology issues while identifying recurring problems and opportunities for service improvement. Support business continuity and production operations by minimizing service disruptions and ensuring users have reliable tools and systems required to perform their work effectively.
Equipment Installation & Configuration: Install, configure, maintain and lifecycle-manage operating systems, applications, endpoint devices, and workplace technology including printers, meeting room equipment, and mobile devices. Support manufacturing-related IT equipment such as shared workstations, scanners, and label printers, ensuring operational reliability.
Access Management & Administration: Manage user accounts, permissions, and access rights in accordance with established security and governance requirements. Support onboarding, offboarding, and organizational changes through provisioning and recovery processes.
Documentation & Collaboration: Maintain accurate documentation of systems, processes, incidents, and operational procedures. Contribute to knowledge sharing, standardization, and automation.
Compliance & Security: Proactively identify, assess, and escalate risks that could impact business operations, manufacturing continuity, or information security, while ensuring adherence to established security practices throughout the organization.
All employees are accountable for complying with safety regulations and actively supporting a safe workplace.
Requirements
Educational background and previous experience required for the role.
Qualifications & Experience
Multiple years of experience working in a technical and service-minded environment
Experience supporting users, devices and IT services in a corporate or enterprise environment
Experience with ITSM processes and tools (e.g., ServiceNow, JSM)
Hands-on experience working in M365
Technologies and services.
Experience participating in IT projects, technology deployments, or operational improvement initiatives is considered an advantage.
Specific Skills
Strong knowledge of Windows, MacOS, iOS, and Android
Good knowledge of M365, Entra ID, endpoint management
Experience or interest in automation and scripting (e.g., PowerShell) to improve operational efficiency, standardization, and service quality
Strong troubleshooting and analytical skills
Understanding of IT security principles and compliance requirements
Understanding of manufacturing, industrial, or operational environments is considered an advantage.
Additional Information
Job Scope
High level purpose of function.
The IT Operations Specialist ensures the reliability, availability, and security of IT services across the organization's office and manufacturing environments, supporting business continuity, operational excellence, and production stability.
The role combines operational support, infrastructure administration, and lifecycle management. Working closely with business stakeholders, production teams, and other IT functions, the IT Operations Specialist maintains and improves IT services and helps ensure employees have reliable technology and access to the systems they need to perform their work.
As part of the global IT Operations team, the role supports workplace technology in office and manufacturing areas, identity and access management, endpoint management, and local infrastructure services while contributing to operational projects, site initiatives, and production ramp-up activities.
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