IT Operations Engineer - Madrid

About the role

Join our global IT Operations team as the first IT Engineer in our Madrid hub. You will be part of our international IT team while being the face of IT for our growing Madrid office, ensuring our team members have the tools and support they need to be productive. Working in a hybrid model, you'll balance remote work with on-site presence to cover local IT needs, while contributing to global IT projects and playing a key role in scaling our operations as we grow. Role As an IT Operations Engineer, you will own the IT experience for the Madrid office while contributing to the global IT strategy. You will balance hands-on support with infrastructure management and project work. Our IT infrastructure is remote-first and cloud-based, with the physical landscape consisting primarily of Apple devices (MacBooks, iPhones, iPads), displays, and office equipment. IT Supp ort & Opera tions: - Provide on-site support for the Madrid team and overall remote support for the whole Aily team, resolving hardware and software issues - Manage the lifecycle of IT assets (procurement, onboarding, offboarding, inventory) - Administer SaaS applications and access management systems (Entra ID, Microsoft 365, Slack, Zoom) - Ensure meeting rooms, Zoom Rooms, and AV equipment are always operational and ready for uses Infrastructure & Projects: - Manage office network infrastructure (wireless access points and basic networking) - Contribute to global IT projects such as MDM migration, security rollouts, or automation initiatives - Develop and maintain automation scripts to improve efficiency and reduce manual tasks - Create and maintain IT documentation and user guides - Proactively identify areas for improvement in our IT processes and propose solutions Experience: 2-4 years in IT Operations, Systems Administration, or Helpdesk roles, OR equivalent demonstrated skills in IT infrastructure management. If you have strong skills but less experience, we encourage you to apply. We value your abilities and service mindset over years in the role. Must-Have Skills: - Strong systems thinking and ability to troubleshoot complex technical issues - Deep knowledge of macOS and iOS administration in an enterprise environment (we're an all-Apple shop) - Scripting skills (Bash, Python, or PowerShell) for automation and efficiency improvements - Experience with Mobile Device Management (MDM) solutions (Jamf, Kandji, or Intune) - Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) - Fluent in both Spanish and English (written and spoken) - Strong customer service orientation and excellent communication skills AI-First Mindset: You'll leverage AI tools daily to maximize your efficiency and automate routine tasks. Ownership: You'll own your domain end-to-end. Your scope of ownership will be smaller or larger depending on your level, but you're expected to own it completely-from design to delivery to maintenance. If you prefer to be told what to do, this isn't the right environment for you. Nice to Have - Experience with Identity Provider (IdP) management (Entra ID, Azure AD) - Advanced scripting and automation experience (beyond basic task automation) - Experience with wireless network configuration and troubleshooting - IT certifications like Apple Certified Support Professional, CompTIA A+, or Microsoft certifications. Founded in 2020 in Munich, we are a rapidly expanding scale-up in the B2B SaaS area. We've already assembled a super innovative, smart, and fun team of 320+ highly motivated employees around our offices in Munich, Barcelona, Madrid, Cluj and New York. At Aily Labs, we have the bold mission to democratize AI. Our groundbreaking product is an AI-powered mobile app that uses cutting-edge GenAI and traditional ML to unlock valuable business insights and gives personalized recommendations. Our aim? Disrupting the way corporate entities operate, paving the way for the world's first AI decision intelligence platform that enables faster, simpler and smarter decision-making across the entire value chain, aiming towards full Agentic automation of key business goals Be the primary IT owner for a key office location, with significant autonomy and impact Work in an AI-first company where using AI to solve problems is expected and encouraged, not discouraged Collaborate with an international IT team that values automation and efficiency Enjoy the flexibility of a hybrid work model and a supportive, growth-oriented culture - Enjoy the flexibility of a hybrid work model and a supportive, growth-oriented culture