Review incoming warranty claims for accuracy, completeness, and eligibility.
Validate claim documentation, including invoices, photos, service reports, and serial numbers.
Update and track claims within the warranty management system.
Approve, deny or escalate claims based on company guidelines, DOA assignments, and contractual obligations.
Process incoming product registration submissions from customers, dealers, and rental partners
Review registration information for accuracy and compliance with registration requirements
Other departmental warranty duties as assigned
Customer & Dealer Support Responsibilities:
Serve as a primary point of contact for direct customers, dealers, and service & rental partners regarding warranty and registration inquiries.
Provide clear explanations of warranty decisions and required documentation.
Help direct troubleshooting product issues to the correct teams as it relates to warranty coverage
Communication & Coordination Responsibilities:
Communicate with internal teams (service, parts, engineering, & sales) to gather information or escalate complex claims.
Communicate with internal team members to coordinate replacement parts or return goods authorization paperwork.
Follow up with external vendors or manufacturers and work with supply chain team members on the coordination of claim approvals and vendor recovery.
Work with internal department team members for preparing reports on claim trends, failure patterns, processing times and cost analysis.
Ensure compliance with warranty terms and internal policies.
Continuous Improvement:
Identify opportunities to improve warranty processes and reduce error rates.
Participate in training programs, system updates and department initiatives.
Requirements
Requires a high school diploma or the equivalent.
Strong verbal and written communication skills.
Problem-solving skills.
Organization skills and detail-oriented
Knowledge of CRM or ERP systems / management tools
Five years' experience working directly with Terex Utilities equipment
Experience in customer facing role
Data analysis, evaluation and trend reporting
Project management
Development and coding skills preferred
Experience with Microsoft Suite
Customer-centric mindset
Ability to adjust to everchanging environment
Why Join Us
We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose .
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate
The compensation range for this position is $64,000 - $90,000 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
This above description is non-exhaustive and there may be add
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock options
Additional Information
Job Description:
Join our Team: Warranty Claims Specialist
Watertown, SD
Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Claims Specialist to contribute to the Terex team in Watertown, SD.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
The Warranty Claims Specialist is responsible for reviewing, processing, and coordinating warranty claims to ensure timely resolution and exceptional customer support. This role evaluates claim validity, collaborates with internal teams and vendors, and ensures compliance with company policies, manufacturing guidelines, and contractual obligations. The Warranty Claims Specialist plays a key role in protecting the company revenue while maintaining strong customer relationships.
Terex · SD Watertown