Ability to perform the role effectively for an average of 6 opportunities concurrently.
Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with the geographic sales team to understand their business plan, and how you can best support them, impacting deep + broad penetration of their large health systems
Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%.
Location: Remote - National US
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$115,000.00 - $149,000.00
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you
Benefits
Health insuranceRemote work optionsFlexible schedule
Additional Information
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
The Customer Experience team is responsible for partnering both internally and externally, including the sales and commercial teams, as well as key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Irhythmtech · Remote