Additional Information
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
Appian is seeking a strategic and customer-focused Program Manager to lead programs within the US Navy Logistics domain. In this role, you'll design, lead and execute programs that deliver modernized logistics capabilities to the US Navy with a focus overseeing technology modernization to support the Navy's logistics mission space using Appian's AI enabled platform technology.
The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. The candidate must have experience delivering solutions to the Navy and bring domain specific experience within DoD logistics. This individual will work cross-functionally with sales, product, marketing, and support teams to create a seamless and impactful customer journey.
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.
As a Program Manager, you will:
Design, implement, and optimize customer success programs for the US Navy encompassing onboarding, adoption, value realization, and renewal.
Lead and manage large-scale, cross-functional initiatives from initiation through to completion, ensuring they are delivered on time, within scope and budget, and meet strategic objectives.
Develop and manage strategic roadmaps and plans for programs within the Navy logistics domain that align with customer requirements.
Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements. Deliver Navy logistics specific experience and expertise to inform the approach for modernization and to inform Appian's product vision.
Drive innovation into program delivery and the application modernization approach, including the application AI technologies to accelerate delivery, increase quality and enable the mission stakeholders.
Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, agile delivery metrics and program operations and financials.
Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints.
Develop and maintain strong relationships with key Navy customer stakeholders, acting as a trusted advisor and strategic partner.
Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges.
Champion a customer-centric culture throughout the organization.
Appian · Mclean, VA