FSTD Systems Support Engineer II

About the role

Provide technical support for Flight Simulator Training Devices (FSTDs) and other training devices, including attending maintenance calls, device setup, conversions, demonstrations, simulator flight tests, and snag clearance activities. Independently perform Preventive Maintenance Tasks (PMTs), Daily Readiness (DR), recurrent QTG runs, Aircraft Database (ADB) updates, and IOS Lesson Plan (LP) updates on training devices and associated systems, ensuring all tasks are completed in accordance with established standards. Ensure deficiencies identified during maintenance, readiness, or QTG activities are properly followed up, actioned, and closed within required timelines. Diagnose, troubleshoot, and resolve training device issues, including Aircraft on Ground (AOG) events and issues raised by National Aviation Authorities (NAAs). Perform hardware refurbishment and modifications, identify recurring issues, and contribute to the development of permanent corrective solutions. Monitor SimHub and SimIssues for updates and use the Computerized Maintenance Management System (CMMS) to record, track, review, update, and monitor deficiencies and maintenance activities. Produce reports for TCOPS Management to support performance monitoring and trend analysis. As assigned, act in roles such as Shift Lead, Team Lead, Device Caretaker, or Task Caretaker, managing all aspects of the assigned role autonomously. Create, improve, and update procedures and guidelines for new, routine, and non-routine tasks. Collaborate with FSTD Technical Specialists on issues requiring advanced testing and troubleshooting, and support special projects based on Training Center operational needs. Mentor and provide On-the-Job Training (OJT) to junior colleagues, supporting complex tasks and corrective maintenance activities. Continuously develop technical knowledge and skills to progress toward subject matter expertise in one or more FSTD systems (e.g., Visual, Motion, Flight Controls, QTGs). Comply with all local and global CAE Environmental Health & Safety (EHS) standards, instructions, and safe working procedures, exercising duty of care for personal health and safety and that of others.