Equipment Service Technician - NYC
External
Henryschein · Remote$52K–$71K/yrFull-timeRemote1w ago
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Responsibilities
- Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
- Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
- Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
- Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
- Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
- Maintains and manages proper levels of inventory in van.
- Produces timely and detailed service reports.
- Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
- Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
- Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
- Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
- Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
- Participates in special projects and performs other duties as required.
- WORK EXPERIENCE:
- Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
- PREFERRED EDUCATION:
- Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
- GENERAL SKILLS & COMPETENCIES:
- Basic troubleshooting skills
- Independent self-starter
- Basic computer skills
- Interpersonal / communication skills
- Professionalism
- Accuracy and detail-orientation
- SPECIFIC KNOWLEDGE & SKILLS:
- Working knowledge of hydraulics, mechanical and electrical systems
- TRAVEL / PHYSICAL DEMANDS:
Benefits
At the time of this posting, this position is eligible for a bonus/incentive not reflected in the posted range subject to the achievement of the plan.For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careersFraud AlertHenry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.Dental insuranceVision insuranceEquity / stock optionsPerformance bonus
Additional Information
JOB OVERVIEW: This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
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