Translate Brand Calendar into Operational Readiness
Partner with Marketing to understand the brand calendar, priorities, and upcoming Limited Time Offers
Convert brand initiatives into clear operational plans, timelines, and requirements for the field teams
Ensure restaurants are fully prepared to execute campaigns, product launches, and promotions at a high level
Identify operational risks and readiness gaps early, and drive mitigation plans
Drive clear communication of timelines, milestones, and expectations to field teams and franchisees
Drive Execution Excellence
Ensure strong system-wide execution of core initiatives, including product launches, promotions, and operational changes
Develop standardized execution tools, playbooks, and communications to support consistent delivery
Monitor execution performance and drive accountability through data and structured follow-up
Improve System Performance
Analyze key operational and financial metrics (e.g., sales, speed of service, guest satisfaction, restaurant profitability) to identify performance gaps
Lead initiatives to improve throughput, simplify operations, and enhance the guest experience
Use data and field insights to inform prioritization and continuous improvement
Partner with Franchisees , Field Teams , & Cross Functional Teams
Act as a key partner to franchisees, influencing adoption and execution of system initiatives
Support field teams with clear priorities, tools, and guidance to drive performance
Incorporate franchisee and field feedback into planning and execution processes
Serve as the central point of coordination across functions to ensure operational readiness and alignment
Identify risks, dependencies, and trade-offs early, and drive resolution
Manage Vendor Relationships
Own relationships with key third-party vendors supporting operations (e.g., equipment, technology, training)
Ensure vendor deliverables align with operational needs, timelines, and quality standards
Partner with Procurement and cross-functional teams to evaluate vendor performance, resolve issues, and drive continuous improvement
Hold vendors accountable to SLAs, timelines, and execution outcomes
Requirements
Bachelor's degree in B usiness , Hospitality, or a related field.
5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
Strong understanding of franchise business models and U.S. field operations
Experience managing external vendors or agency partners in an operational or execution capacity
Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau.
Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
Skilled in appl
Additional Information
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Position Overview
The Senior Manager, Operations Execution - U S&C is responsible for driving best-in-class operational performance and enabling consistent, high-quality execution across the Burger King US&C system . This role sits at the center of cross-functional planning and is accountable for translating strategic priorities into clear, sequenced, and executable plans for the field.
This individual helps to plan and strategize the Brand calendar , ensuring initiatives are prioritized, integrated, and delivered in a way that maximizes franchisee adoption, operational readiness, and in-restaurant execution. The role also oversees key vendor partnerships that support operational standards and execution at scale.
RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
Rbi · Corp - Miami Corporate Office