Systems Engineer - Salesforce

Responsibilities

• Deliver L2/L2+ technical production support for the force.com platform in a 24 x
• 5 environment
• Troubleshoot and resolve escalated incidents, assist team in root cause analysis
• and support integrations
• Instrumental with cross-functional teams, document solutions and assist in
• driving process improvements
• Awareness of performing minor code fixes and deploy changes will be a plus

Requirements

• Experienced professional with 2+ relevant experiences in the force.com platform, understanding of key SFDC design. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability.
• Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
• Awareness of handling escalated technical issues (L2/L2+)
• continuous and quick learning attitude
• Familiarity with Co-Pilot and GenAI tools
• Excellent communication skills; collaborative team player
• Bachelor's degree or foreign equivalent degree in Computer Science or a related field required
• Possess strong communication and interpersonal skills.
• Must be familiar with systems scope and projects objectives to ensure design, build and test of a robust system
• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.
• Strong desire to improve upon their skills in software development, frameworks, and technologies.
• Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
• #LI-AJ4
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
• Gartner is the world authority on AI
• What do we offer?
• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging an

Additional Information

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About this role Join our IT department as a Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

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