Staff UX Researcher

Responsibilities

• A Staff UX Researcher at The Coca-Co la Company oper ates across product areas, not just within one. Your scope will span:
• D igital enterprise and consumer experiences across our global brand portfolio
• Sales, service, and operational tools used by the teams who run the business day to day
• The design system and shared experience frameworks that give our products coherence at scale
• AI-enabled and intelligent product experiences as we integrate emerging capabilities across our platform
• The design practice itself: how we work, how we grow designers, and how we earn influence across the organization
• You will not be heads-down on a single product area. You will be the connective tissue across teams, the person who sees the whole board and makes the right calls about where design needs to go next.
• Organizational Research Strategy
• Define research strategy across multiple product areas, identifying the highest-leverage questions for the organization and sequencing work to build cumulative understanding over time
• Connect research investments directly to business outcomes and strategic priorities, operating at the level of portfolio decisions, not just individual product cycles
• Present findings and recommendations to senior and executive leadership with clarity, confidence and well-reasoned rationale that moves decision-makers to act
• Shape how Coca-Cola thinks about user-centricity at an organizational level, not just within the boundaries of a team or product
• Discovery and Insight at Scale
• Apply a wide range of qualitative and quantitative methods to uncover user needs, behaviors, and mental models across diverse user populations and product contexts
• Use AI-powered synthesis tools and modern research methodologies to analyze, theme, and surface insight faster without sacrificing rigor or judgment
• Partner with designers and product managers during discovery to frame problems before solutions take shape, and ensure insight drives direction from the start
• Thought Partnership and Strategic Influence
• Serve as a trusted strategic advisor to cross-functional leaders across the organization - shaping decisions before they are made and providing insights that connect the opportunities across tea ms for greater impact.
• Build strong, durable working relationships across Product, Design, Engineering, and Data Analytics and cultivate genuine alignment of qual and quant as a strategic differentiator for our business.
• Influence product roadmaps, investment priorities, and organizational direction using the weight of accumulated, well-communicated insight
• Research Practice Ownership
• Take ownership of how UX research works at Coca-Cola - defining methods, standards, and ways of working that scale across the organization
• Identify structural gaps in research capability and drive initiatives to close them, whether through tooling, process, hiring, or enablement
• Mentor researchers and cross-functional team s, elevating research literacy and user-centricity across the broader product organization
• Proactively identify and pursue opportunities to expand the reach, influence, and impact of a strategic UX research discipline.

Requirements

• Required

Additional Information

Job Description Summary: The Coca-Cola Company is building a modern product organization for a business that operates at extraordinary scale. Our ambition is not simply to digitize existing work. We are building the products, platforms, and intelligent capabilities that will shape how we serve customers, accelerate growth, and operate in the future. That means designing products that help customers do business with us more seamlessly, give sales and service teams better insight and decision support, and connect the workflows and data behind a complex operating system. The work spans customer experience, service enablement, sales experience, operations, and growth - with opportunities to build entirely new capabilities in areas like personalization, automation, AI-assisted workflows, and decision intelligence. We're bringing together Product, Engineering, Design, and Data in small, empowered teams with ownership from discovery through delivery and iteration. Design and research are central to this shift, helping teams understand how people actually work , simplify complex systems, and create experiences that are coherent, useful, and built for impact. This is a chance to help define what great product design looks like inside one of the world's most iconic brands: deeply practical, beautifully crafted, and built for a business where digital and the physical world meet every day.

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