Pre-Service Representative

About the role

Pre-Service Representatives perform scheduling and/or pre-registration of patients for facility visits via telephone. This is a remote position and may also involve verifying insurance, collecting copays, obtaining authorizations, and logging data. This position is expected to provide a superior level of customer service with patient interactions. Duties and Responsibilities: Meet individual KPIs and goals. Handle inbound, dialer, and outbound calls in a timely manner Schedule patient appointments per client expectation Pre-Registration of patient appointments into one or more software programs Verify insurance eligibility and patient liability amounts and collect financial obligation from patients File, maintain logs, and perform other general administrative and team support duties as required Collect data for quality improvement Answer and work client emails Place follow-up calls if needed Other duties as assigned Work Experience, Education, and Certifications: GED/High School Diploma 6+ months previous registration experience 6+ months customer service/outbound call center Previous registration experience in a hospital setting preferred. Knowledge, Skills, and Abilities: Knowledge of registration or pre-registration processes and all components associated with those processes. Knowledge of HIPAA compliance Knowledge of collections tactics Knowledge of customer service best practices Talking and typing at the same time. Active Listening - Giving full attention to patients, taking time to understand patient needs and requests, asking questions as appropriate, and not interrupting at inappropriate times. Customer Service - Providing excellent service to patients, going above and beyond to ensure their questions are answered, needs are met, and concerns handled. Ensuring patients feel valued and respected. Speaking - Talking to others to convey information effectively. Time Management - Managing one's own time effectively to maximize production. Monitoring - Monitoring/Assessing performance of yourself to make improvements or take corrective action. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Typing speed - ability to type at least 40 wpm. Desired Qualities: Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. Discretion - Job requires the handling of sensitive information and keeping this information confidential. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Persistence - Job requires persistence in the face of obstacles. Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Working Conditions: Performing work at a stationary work station for 8 hours Interacting with a desktop computer or laptop Ability to enter data into systems using a keyboard Ability to communicate clearly with patients over a telephone system for 8 hours Ability to listen to patients and accu