Deliver a first-class service in line with Presentation Services processes
Collaborate closely with the Day DPT team and Design team to ensure consistent service delivery
Manage workflow and support day-to-day operations for a hybrid, offsite team
Accurately create and update presentations/documents in line with client KPIs and deadlines
Ensure all work is thoroughly quality-checked and delivered right first time
Estimate production time to support effective deadline management
Partner with the Design team on joint projects as required
Communicate effectively with clients and team members to manage expectations and operational needs
Provide clear and comprehensive handovers between shifts
Deliver template and process training to new Presentation Services team members
Ensure compliance with all departmental, company, and client policies
Maintain professional standards, including dress code and site-specific procedures
Manage team performance, development, attendance, and annual appraisals
Monitor and maintain SLA performance in line with contractual requirements
Support the Account Manager with month-end and ad hoc tasks
Deliver template training to new joiners within the Banking community
Key Competencies
Proven experience in people management, with strong client-facing, interpersonal, and communication skills
Advanced proficiency in PowerPoint, Word, and Excel (InDesign knowledge is advantageous)
Strong capability in complex chart creation and troubleshooting in Excel
Expertise in PowerPoint master slides, themes, and template creation
Creative approach to presenting information in engaging, visually effective formats, using approved AI tools where appropriate
Exceptional attention to detail, with a strong "right first time" mindset
Excellent customer service skills and confidence in client interaction (verbal and written)
Ability to perform under pressure and meet tight deadlines with flexibility and adaptability
Experience in recruitment and selection processes
Process-driven mindset with an interest in automation and continuous improvement
Familiarity with ISO audit processes and service alignment
Ability to lead effectively in a remote or hybrid environment
Using AI in your application
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Benefits
Remote work options
Additional Information
Presentations Supervisor - Evening Shift
Salary : £35,000 per annum + 10% evening shift differential (totalling £38.5K)
Location : Leeds LS10
Contract : Permanent, full time
Hours : 37.5 hours per week, Mon-Fri 3pm-11pm with a 30-min break
Work model : Hybrid following successful completion of the probationary period
Direct reports : 5 Presentation Operators, 1 Senior Presentation Operator
Williams Lea is looking for a Presentations Designer to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of the Role
The Presentations Supervisor is an experienced people manager with advanced expertise in Microsoft PowerPoint and Excel, and strong knowledge of Word. This role is responsible for managing a workflow queue in a fast-paced production environment and collaborating closely with the Design team.
With a focus on visual enhancement, executive-level polish, layout judgement, and slide restructuring, you will work on high-profile VIP presentations that require a creative and elevated approach. Experience with advanced design platforms is advantageous.
Working alongside the Day DPT Team Leader, you will lead the evening Document Production Team by managing inbound workflow, liaising with clients, and producing high-quality presentation materials across PowerPoint, Word, and Excel.
You will take full ownership of output quality, ensuring consistency, accuracy, and adherence to deadlines, corporate guidelines, client briefs, and contractual KPIs. Additionally, you will oversee document management within agreed time and quality standards, handling client queries professionally and consultatively.
This role requires upholding company values and reputation, while building strong working relationships across teams to deliver an efficient and collaborative service.
Wlt · Leeds, UK