Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Administers check-ins and check-outs.
Coordinates the delivery of mail, messages, and packages.
Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
Provides a wealth of information to guests on various matters such as transport and restaurant advice.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
Coordinates Elevator reservations for Residents: move in, move out, delivery
Assists in a timely manner with all phone calls and emails from Residents and guests
Recruits Partners for our Onni Rewards program and continuously updates Residents
Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
Maintains Service of Resident Lounge Coffee Machines and supplies
Refers multiple services (Housekeepers, dog walkers, etc.)
Assists with packages, auditing, dry cleaning and perishable arrangements.
Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
Provides administrative duties as needed.
Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
Performs other duties as required
What You Bring
High School Degree
College Courses in Hospitality Management or related field, preferred
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
Excellent oral and written communication skills
Ability to work in very high paced work environment and excellent interpersonal skills
Must be professional, team-oriented and possess good work ethics
Excellent organizational and time management skills
Attention to detail and ability to work on multiple projects simultaneously
Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.
These job duties are:
Coordinates the delivery of mail, messages, and packages.
Assists with packages, auditing, dry cleaning and perishable arrangements.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
Coordinates Elevator reservations for Residents: move in, move out, delivery
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: h
Benefits
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer:3 weeks PTOAnnual education allowance of up to $1,000Referral programResidential housing discount after 1 year of continuous employmentFriends and family rates for our Hotel Properties throughout the companyHealth insurancePaid time offFlexible schedule
Additional Information
Job Description:
Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. This property is in DTLA.
Onni · Olympic & Hill - Residential - 328