Additional Information
Why join us?
Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
The Showroom Operations Coordinator provides end-to-end operational coordination and execution support for a global portfolio of showroom environments. This role partners closely with the Showroom Operations Manager and cross-functional stakeholders like Showroom Experience, Sales, Marketing, Design, Real Estate, IT/AV, Security, Facilities, vendors, and external partners to ensure showrooms operate at the highest standard of functionality, design integrity, and customer readiness. The Showroom Operations Coordinator helps deliver seamless installations, maintenance, transitions, and operational documentation-ensuring consistent brand experience and exceptional client readiness.
ESSENTIAL FUNCTIONS
Showroom Operations (Day-to-Day)
Support showroom readiness for client visits, events, and presentations.
Ensure consistent execution of operational standards and escalate risks as needed.
Coordinate with local teams and manage recurring maintenance schedules.
Relocations & Transitions
Coordinate relocations including packing, installation, vendor logistics, and site readiness.
Assist with communication and change management for sales teams and other resident associates.
Refresh, Repair & Maintenance
Coordinate refresh and repair programs to minimize disruption.
Track work orders, vendor activity, and completion status.
Support reporting on program progress, costs, and upcoming needs.
Installations & Product Support
Coordinate furniture mockups, pop-ups, and product installations.
Coordinate logistics, vendor scheduling, and staging readiness.
Partner with sales and design teams to support client and launch requirements.
Asset Management & Disposition
Support furniture, technology, and appliance lifecycle processes (reuse, donation, recycling).
Coordinate logistics, maintain documentation, and update asset tracking systems.
CMF Libraries & Asset Reuse
Coordinate CMF library installation, updates, and maintenance.
Support refreshes using repurposed assets, including logistics and documentation.
Salesforce and CVF Support
Assist with rollout, training, and maintenance of the Client Visit Form (CVF).
Track enhancements and coordinate with Salesforce developers.
Facilities & Repairs
Coordinate multi-vendor repair projects; track progress and resolve scheduling issues.
Maintain service documentation and ensure timely completion.
Security, Safety & Compliance
Support security operations, incident response, and standard procedures.
Assist with safety programs, training coordination, and audit readiness.
IT, AV & Equipment
Coordinate maintenance of showroom technology.
Support troubleshooting and ensure readiness for presentations and hybrid use.
Vendors & Budgeting
Coordinate vendors, scheduling, and service performance tracking.
Support budgeting, invoice tracking, and cost efficiency efforts.
Cross-Functional Coordination
Collaborate with internal teams and external partners to ensure alignment and execution.
Maintain clear and consistent communication across stakeholders.
Documentation & Systems
Assist with maintaining SOPs, asset records, and operational documentation.
Update SharePoint and tracking systems to ensure accuracy and accessibility.
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
Millerknoll · New York City, NY