Analyst IT Org Change Mgmt

Responsibilities

• Communications:
• Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates.
• Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives.
• Ensure consistency in tone, messaging, and branding across all IT communications.
• Training & Enablement:
• Design and develop training materials, including videos, interactive modules, and job aids for the LMS.
• Translate technical concepts into simple, user-friendly training for business users.
• Track and evaluate training effectiveness and user engagement.
• Project Planning & Execution:
• Support planning, scheduling, and delivery of communication and training milestones.
• Coordinate with global stakeholders to align communication timing with broader initiatives.
• Manage feedback loops and revise materials as needed based on user input and pilot feedback.
• AI & Multimedia Content Creation:
• Leverage AI tools like ChatGPT, text-to-video, and voice generation to enhance communication and training experiences.
• Experiment with and adopt emerging tools to scale content creation and localization.
• Collaborate with designers or media partners when needed to produce polished assets.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 3 to 6 years of experience in (Insert function here) or a similar role, with at least 2 years of experience managing offshore technical teams.
• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies.
• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.
• Education:
• Bachelor's degree in Communications, Instructional Design, Information Technology, or a related field.
• 1+ years of experience in internal communications, corporate training, or IT enablement.
• Proven experience with eLearning platforms (LMS), video editing tools, and AI multimedia tools (e.g., Heygen, ElevenLabs, ChatGPT, Sora, etc).
• Strong project management skills with experience supporting global IT initiatives.
• Exceptional written and verbal communication skills.
• Ability to translate technical jargon into relatable, plain-language messaging.
• Familiarity with enterprise change management practices is a plus.
• Experience working with global teams and supporting large-scale IT rollouts.
• About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.
• How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a

Additional Information

Job Title: Communications & Training Specialist - Business Enablement Location: Hyderabad, India Job Summary: We are seeking a creative and detail-oriented Communications & Training Specialist to support our global IT organization. This role will be responsible for creating enterprise-wide communications about new software rollouts, system changes, and IT initiatives. Additionally, the role involves writing engaging articles for our company intranet, developing eLearning content, and using modern AI-powered tools to create multimedia learning experiences. The ideal candidate will have a strong foundation in project planning, internal communications, and digital content creation. This individual must be willing to work onsite 4 days a week in Hyderabad and collaborate during some US EST working hours.

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