Engineer - Services

About the role

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals. About the role The Service Engineer role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings and retail outlets to commercial properties. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills. What you will do: Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government and retail outlets to commercial properties Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum Backup and assist the service team and other engineers to ensure most effective delivery of service provision Follow customer procedures to ensure efficient job closure Provide regular and professional communication with the call desk and management team Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers. Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas Map our installed base in the field by conducting site walks and taking pictures to support upselling A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder's capacity in line with their skills and capabilities, this may include covering other regions. What you need to have: - Knowledge of electronic/electric circuitry - Able to read and understand wiring diagrams - Good mechanical & hydraulic knowledge - Good knowledge of Excel, Word and Outlook packages - Willing to train on varying new products - Experience of working as a mobile engineer - Excellent documentation skills - Excellent customer service skills and a commercial knowledge and understanding IT skills and use of PDA / smartphone device software - Ability to handle changing priorities and work well under pressure whilst presenting a positive image - A strong and trusted team player - Excellent communication skills able to listen to and empathise with customers and present a positive image of the company. - Effective time management skills - Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary - Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Togethe

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