Capital Auto Glass Service Advisor- Capital Ford Lincoln Regina

About the role

As an Auto Glass Service Advisor, you are the heartbeat of our operation, the vital connection between our valued guests and our skilled service technicians. From the moment guests walk through our doors, you'll greet them with a smile, understand their needs, and guide them through the repair process with clarity and care. This is more than a desk job, you'll be hands-on, helping coordinate services, supporting glass installations, managing parts and materials, and executing insurance claims. You're the one who keeps the shop running smoothly and the guest experience seamless.

Responsibilities

• Welcome guests with professionalism, warmth, and confidence
• Schedule and coordinate glass repair appointments
• Conduct vehicle walkarounds and identify service needs
• Clearly explain repair options and pricing to help guests make informed decisions
• Create and manage accurate repair orders and cost estimates
• Maintain real-time communication with technicians and parts staff
• Keep guests updated via their preferred method (e.g., text, call)
• Follow up after service to ensure satisfaction and build lasting relationships
• Support glass repair and ADAS calibration processes
• Assist with parts handling, vehicle shuttling, and maintaining a clean, organized workspace
• Follow auto glass insurance standards and assist with claims where required
• Embrace continuous learning in a dynamic, ever-evolving industry
• What You Bring to the Team
• A guest-first, solution driven attitude
• Strong communication, listening, and interpersonal skills
• A passion for vehicles and the automotive service industry
• Confidence working with people from all walks of life
• Mechanical interest or aptitude is a definite asset
• Ability to multitask and stay organized under pressure
• A valid driver's license and an acceptable driving record
• Previous guest service or sales experience is a bonus, but we'll train the right person!
• Insurance knowledge or experience is an asset, but not required
• Why You'll Love Working at Capital Auto Glass
• A fun, fast moving, and supportive team environment
• Hands on training and long-term career development
• Work in a modern, well equipped facility
• The chance to make a real difference, every single day
• Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
• Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

Benefits

Additional Information

Company: Capital Ford Lincoln Inc. Are you passionate about vehicles, guest service, and creating exceptional experiences every single day? Capital Auto Glass is looking for an enthusiastic and detail-oriented Auto Glass Service Advisor to join our high-performing team. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering top-tier service, we want to hear from you.

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