Customer Experience Trainee

About the role

Customer Experience Trainee Michelin is hiring! - - - - - - - - - - - - With the Michelin all-season internships, you can take your first step towards a career, and not just a job. "All-season" internships give you the flexibility you need: various domains to train in, part-time or full-time schedule, multiple sessions throughout the year, with varying durations (3 to 12 months, depending on the department). Let's inspire motion for life! No matter what career path you choose, an internship in Michelin can prepare you for the journey ahead. Let's Talk, If You are a student or a fresh graduate with an economical background; You are interested in developing yourself; You take pride in your team spirit; You have strong communication skills; You are task-oriented and show initiative; You bring creativity to the table, to develop new ideas and approaches; You are familiar with: Word & Excel processing, E-mail, Internet; You are fluent in English. You are interested in a 12 months' full time traineeship, with the opportunity to grow within the company. As a Trainee You Will Cover Process & Performance Improvement: Continuously analyze operational data to identify errors, missing information, and root causes of workflow blockages, contributing to ongoing enhancement of Sales Administration processes. Customer Support & Issue Resolution: Manage customer requests and complaints, ensuring timely handling, prioritization, and escalation through appropriate internal channels. Operational Management: Oversees invoice processing in Tradeshift and maintains up‑to‑date work instructions and documentation for the team. Reporting & Internal Collaboration: Prepares monthly and ad‑hoc reports while providing internal support to cross‑functional teams to drive progress and maintain service quality. What we're offering: Learning opportunities that will help you develop your competencies for the future; Real business challenges; Paid traineeship and attractive benefits package; Hybrid way of working; An experienced mentor to guide you; How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role: We have a phone call to get to know each other; We hold assessments to see your language skills and competencies; We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager. LET'S INSPIRE MOTION FOR LIFE Where do success and ideas come from? We strongly believe they come from collective intelligence. Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries. What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic to overcome the challenges of tomorrow. That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone. Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region. #LI-Hybrid