Senior Manager, Project Delivery

Benefits

Additional Information

About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828. For more information, please visit www.fwd.com PURPOSE - Translate and implement the Group IT strategy and vision into agile execution plans proactively eliminating barriers to progress by connecting delivery teams and business teams - Strategically lead CTC company-wide agile delivery function to ensure consistent, high-quality execution of strategic initiatives by defining agile methodology and developing best practice to Scrum Master teams. - Cultivate a culture of experimentation, psychological safety, and continuous learning, empowering teams to evolve their practices while maintaining alignment with group standards. - Champion best agility practice by influencing senior stakeholders and decision-makers in Group IT and Shared Services to adopt adaptive ways of working, anchored in measurable outcomes and clear stakeholder engagement aligned with GO Platform Strategy. - Lead development team in managing delivery programs for 4 platforms for markets and GO, while also providing guidance to the Scrum Masters of 4 platforms, including Opus, Omne, Cube and OneMod. ACCOUNTAIBILITIES Drive agile transformation by embedding agile mindsets, behaviors, and delivery excellence throughout the organization, enabling faster value realization and improved cross-functional collaboration. Engage stakeholders across four key domains digital, operations, data, and shared services to refine platform alignment, ensuring unified practices, shared goals, and synchronized delivery outcomes. Develop and scale the Agile Center of Excellence, acting as the steward of agile thought leadership, coaching capability, and best practice dissemination in CTC. Manage and mentor Scrum Masters, ensuring effective agile execution in strategic programs. Initially lead team resource allocation, delivery priorities, and agile practices with stakeholders across group and business unit initiatives. Design and refine the agile methodology and guidance continuously optimizingagile processes including framework selection (Scrum, SAFe, Kanban) and tooling (Jira, Confluence, Azure DevOps). Foster strategic alignment through close collaboration with business leaders, project teams, and IT functions. Develop an agile community and a series educational activities such as agile workshops, sharing sessions, and engagement activities to promote agile awareness. Define and prioritize the definition of CTC agile metrics to enable data-driven decision-making through systematic tracking and reporting. Advocate agile values throughout all levels of the organization and drive change management efforts. KEY PERFORMANCE INDICATORS Business indicators: Strategic Project include 4 platforms Delivery Success Timely, high-quality execution of agile initiatives across platforms and countries, aligned with enterprise objectives. Agile Adoption Rate Across Regions Percentage of business units and platforms consistently applying agile practices and frameworks. Scrum Master Team Development Growth in coaching capability, certification achievements, and internal promotion rates within the Scrum Master team. Organizational Agile Maturity Progression Measurable improvement in agile maturity scores across CTC/FWD, reflected in assessments or health checks. Stakeholder Alignment & Satisfaction Senior leadership engagement and satisfaction with agile outcomes and visibility of delivery progress. Standardization & Platform Alignment Degree of delivery process and tooling consistency across the four key platforms. Agile Culture & Continuous Learning Frequency and impact of agile learning initiatives (e.g., workshops, CoPs, retrospectives), fostering innovation and psychological safety. EXTERNAL & INTERNAL CONTACTS FWD project delivery teams (Internal) Product Owner Scrum team Development team Testing team FWD BU business owners (Internal) Project team FWD GO IT Function Heads/Head of Shared Services DECISION MAKING Decide which agile frameworks (Scrum, SAFe, Kanban, LeSS) are most appropriate for strategic initiatives and ensure contextual adoption across countries and platforms. Make decisions on Scrum Master staffing, development plans, and deployment to key strategic programs across geographies. Define and align delivery processes across multiple platforms, ensuring consistent execution and efficient resource use. Establish the phased roadmap for enterprise agile maturity progression, i