Branch Assistant

Responsibilities

• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
• Deal with customers face-to-face.
• Ensure showrooms are clean and tidy.
• Ensure branch standards are maintained.
• Ensure point of sale displays are up-to-date and accurate.
• Have a welcoming and confident approach when dealing with the public.
• Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
• Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
• Complete customer orders over the phone.
• Offer exceptional customer service, even when under pressure.
• Offer specific advice to customers on products and their use.
• Experience and Skills required
• Previous experience in a retail environment
• Interest in interior design trends.
• Excellent customer service skills.
• Ability to work well under pressure and handle multiple tasks.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling transactions.
• If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to.
• With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
• Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
• Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
• Think you know Topps Group? Think again.
• There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.
• Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Additional Information

Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission What makes a job at CTD a career like no other? CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

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