Service Operations Leadership (L2/L3 Production Support)
Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk .
Lead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through.
Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions.
Establish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiency.
Systems Engineering & End-to-End Integration
Perform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes-ensuring readiness for production operations and supportability.
Lead functional analysis, dependency/interface definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions.
Ensure "operational acceptance" criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls).
SDLC Partnership with Application Development (Peer Collaboration)
Partner with the Manager of Application Development and delivery teams to coordinate release planning , deployment readiness, and production validation of changes across environments.
Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions.
Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends).
Reliability Engineering, Monitoring, and Continuous Improvement
Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality.
Champion disciplined change management and operational governance across support activities.
Disaster Recovery, Business Continuity, and Operational Readiness
Ensure DR plans are accurate, testable, and executed.
Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments.
Governance, Security, Risk, and Compliance
Establish governance structures; ensure adherence to security standards, regulatory obligations, and operational controls; support audits and required assessments.
Partner with Security and Engineering teams to embed secure-by-design operational practices (access, logging, patching, vulnerability response, evidence collection).
People Leadership & Talent Development
Provide full people-leadership accountability: hiring, onboarding, coaching, performance management, development plans, and succession planning.
Build a high-performing culture focused on customer outcomes, reliability, learning, and continuous improvement.
Financial, Resource, and Vendor Management
Own workforce planning, forecasting, and budget inputs; manage vendor relationships and contracts supporting operational delivery.
Coordinate with
Benefits
Health insurance
Additional Information
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
The Sr. Manager, Technical Engineering - Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical healthcare platforms. This leader ensures reliable service delivery by guiding incident/problem management, monitoring and observability strategy, change/release execution, and disaster recovery readiness, while partnering closely with Application Development, Product, Infrastructure, Security, and Quality teams to translate product and customer requirements into resilient operational solutions.
This role applies systems engineering discipline to the full solution lifecycle-concept, design, implementation, validation, deployment, operations, maintenance, and decommissioning-ensuring that technical, schedule, cost, and risk constraints are considered and that requirements are converted into measurable operational outcomes (SLO/SLA adherence, availability, performance, and compliance).
Mckesson · OH, Columbus