Director of Operations

About the role

As Director of Operations for D iptyque Americas (USA, Canada and LATAM) , you will be responsible for supporting the brand's growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams , as well as 3PL and Global Operations team s . You will be accountable for the key l ogistics KPI 's as well as the f inancial l ogistic s budget. The Director of Operations will lead and develop a high performing team of professionals - setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration. The Director of Operations will seek c onstant optimization an d will foster collaboration with all stakeholder s . This position is based in our NYC office reporting to CFO/COO. Missions and responsibilities- Demand and Supply Planning - Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning - Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Re tail , Retaillers, Travel Retail and Distributors ) , animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy - Supervise purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint . - Monitor Americas Stock (in warehouse and stores) - Develop and maintain seamless relationships with HQ teams. - Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes. - Identify demand forecast risks and develop effective mitigation plans. - Assist in developing annual budgets and cost-effectiveness initiatives. Logistics ( T ransport and W arehouse) - Design logistics blueprint to support ambitious brand growth and drive efficiency ( identify and assess the best 3PL partners, transport partners, etc.) - Work closely with local partners and the Global L ogistic s team to optimize costs for inbound and outbound flows - Lead and m anage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains - Manage and monitor annual Logistic B udget , R eforecast and C losing. - Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives , in collaboration with Diptyque teams, customers and suppliers. Systems and reports - Continue to improve the IT solutions to support the business and improve process efficiencies. - Optimize Business Intelligence and reporting solutions to support decision-making Team management and development - Manage , D evelop , Empower and Retai n a team of 3 directs and 6 in total. - Adapt way s of working to support Diptyque growth and ambitions Key Success factors - Develop stra tegic vision while remaining hand on - Business driven, self-starter and proactive - S olution driven mindset - Ability to drive change management The successful candidate will: - Deep and proven experience ( 10+ years) working in businesses requiring an exceptionally high level of business and financial acumen. Understand ing of the drivers for cost control and inventory management. - Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals - A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency - Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations - Experience scaling up supply chain operations on a local level - Experience in working with international environment - Passion for finding and implementing sustainable supply chain solutions Salary Range: $190,000 - $220,000 Bonus: 20% Diptyque is committed to diversity in all its forms and considers each application carefully.