Junior Customer Experience Executive - German speaking

About the role

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. About the function STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. The role actualises the "one face to the Customer" approach, drives Customer satisfaction through service excellence and owns cash collection. Drive CASH, On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL. Proactive out of stock management, involve Customer to the decision by offering alternatives Proactive cash collection Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release) Manage phone orders and Customer initiated order amendments in SAP Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions) Take ownership of incoming queries from Customers Raise and respond to Internal Query Management ticket on time as appropriate Update customer contact details and knowledge book regularly Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams