Operations Manager

About the role

Purpose of Job: The Manufacturing Manager leads the plant manufacturing function, managing their team, and driving it to deliver World Class results in term of Safety, Quality, Cost, Delivery and Team Morale. The Manufacturing Manager is responsible for: Meeting or exceeding the targets set by the Plant Manager and aligned with the business needs, ensuring production requirements and deadlines are achieved with excellent quality and service, safely Creating and implementing a manufacturing improvement plan and new processes to drive the business results forward, working cross functionally (Engineering, Warehouse, CI,) Coaching and developing their team to enable them to contribute to their full potential, thereby improving overall plant results To do this the Manufacturing Manager will: Ensure that the equipment and resources are utilised effectively (manage and optimise labour requirements, maximise production capability) Analyse thoroughly production data, identify losses, root cause them with the help of the teams, ensure fix, document it in a standard and train it to the teams Lead and coach root cause problem solving Effectively communicate priorities to the teams and escalate issues within their area of ownership Key Activities General: Delivering operational targets (Safety, Quality, Cost, Delivery, Moral) across the plant Ensure professional behaviour, and high shop floor appearance standards at all time. Always be aware of what the shop floor results are, what the priority work is, what the future priorities are and how they are to be achieved. Make sure the team is similarly informed Have a strong knowledge of technical aspects of lines, quality, safety, planning, reliability, and schedule adherence systems so that you can lead these activities from a position of authority Be personally proactive (and develop team members to do the same) in looking for and executing improvements, anticipating, and fixing problems before they occur Driving their team development and engagement to enable them to fix any problems themselves without recourse to a manager (self-sufficient teams) Handle emergencies that might occur (e.g. fire) Manage the performance of the Shift Leaders Form effective working relationships with cross functional teams (Engineering, Planning, WH, ...) Safety: Support team to deliver safety target, role model Safety Ensure that self and team follow safety rules policies, procedures, and work in a safe manner Ensure work environment is kept clean and tidy by the teams at all time Control line pre-checks have been carried on each line and ensure any issue is addressed Carry engage conversations with colleagues as per targets Ensure safety contacts and any other safety information are shared with the teams Ensure all near misses are reported in a timely manner Ensure near miss investigations are complete within 24h & support root cause analysis / fix Ensure all safety hazards are identified, recorded in defect list, and eliminated Ensure all safety actions are completed in a timely manner Report any safety concern to Plant Manager and Safety Coordinator Quality: Ensure good quality of products manufactured - according to specifications and meeting all legal requirements (It is expected that the Manufacturing Manager will be able to make decisions on the quality of work produced in the absence of Quality representatives) Support investigation of QA complaints (Internal / Customer) Ensure QA complaints are answered in a timely manner Ensure the team quality training is up to date Ensure all paperwork is filled in by the teams properly Ensure line clearances are carried as per standard Ensure teams follow reject procedure when required Ensure rejected product is reworked within 90 days Ensure quality actions are implemented quickly to eliminate reoccurrence of quality issues Ensure GMP / Hygiene standards are met in production Support site management team on visits and audits BRC, BSI etc. Report any quality concern to Quality team / Plant Manager Take part in internal audit programme Take part in internal Quality reviews Service: Define long term run rates based on past performance and improvement plan - input into S&OP Develop long term plan (monthly rota) in partnership with planning to ensure optimal use of lines and people Ensure the lines run to schedule Review planning / line priorities daily / weekly with the planner Take part in weekly commitment meeting to align on next 3 weeks production Ensure requests for planned downtime linked to production activities (trials, maintenance, training...) are shared with planning Identify gaps in run rates, change-over times, cleaning times in schedule, align changes with planning department for realistic production schedules Performance / Costs: Define and monitor KPIs for manufacturing Define manufacturing roadmap and ensure delivery (CI, project, etc.) Deliver quality products output at or above run rate targets, safely Escalate major issues to