As an Aviation Customer Service Specialist, you will be at the center of World Fuel's global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.
This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.
Impact of the Role
You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.
Responsibilities
Handle high volumes of inbound phone calls and emails from global aviation customers
Provide real-time support and resolve urgent requests with accuracy and professionalism
Build strong customer relationships and deliver consistent, high-quality service
Monitor fuel availability and communicate updates or disruptions
Partner with internal teams to ensure seamless execution
Support customer accounts and identify opportunities to improve service
Adapt communication style to a diverse, global customer base
What You Bring
Required
1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar environments
Excellent communication skills in English, written and verbal
Comfortable being on the phone for a significant portion of the day
Strong customer service mindset and ability to build rapport quickly
High attention to detail and ability to multitask under pressure
Positive, proactive attitude and willingness to learn
Ability to work independently and as part of a team
Valid passport
Preferred
Aviation, travel, or logistics exposure
Additional languages
Familiarity with systems like Oracle
Strong understanding of world geography
Education
High school diploma or GED required
Why Join World Fuel
Global aviation leader with strong brand reputation
Fast-paced, customer-driven environment
Exposure to international clients and operations
Clear opportunities for growth and development
#WFS
#LI-JL1
World Fuel Services Europe, Ltd.
Additional Information
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Aviation Fuel Logistics Specialist (Customer Service)
Location: London | Canary wharf
Wfscorp · London Canary Wharf, UK