Spa Groups Business Assistant

About the role

Supporting the administrative needs of the Spa Groups Business Manager with the successful execution of all spa related group functions through proper pre-planning, scheduling, and administrative actions. Reporting to the Spa Groups Business Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly service Assist Spa Groups Business Manager with Spa'rty inquiries via email and phone, becoming primary handoff contact upon execution of Spa'rty bookings for all necessary changes, edits and adjustments to itineraries and needs as they arise prior to day of Spa'rty. Create all group itineraries in excel workbooks. Clearly outlining all necessary key information for ease of tracking and editing as necessary. Assist with inventory and ordering for group gifts and supplies. Becomes main contact with hotel Retail team for any/all Spa Group retail gifting programs. Facilitate BEO coordination and scheduling of spa event space, classes, activities in collaboration with spa departments and Adventures/Experiences sales team. In conjunction with the Spa Group Business Manager, be available to be main point of contact for Group attendees and/or Spa'rty attendees on the day of event Assist in special event staffing, assuring all coordination between schedules is properly tracked and input into necessary worksheets for payroll purposes or reporting. Run reports through Book4time software to support any and all business needs. Work in concert with Spa Logistics ASOM for pulling necessary reports to analyze, track and report on Spa Group and Spa'rty related business statistics. Prepares Resumes, B.E.Os, group information for pre-con meetings. Ensures that all Spa Leadership team members and associated colleagues are kept up to date on all necessary key information regarding spa groups, booking processes, POS directives to ensure proper tracking of and relaying of pertinent spa group information is properly conveyed for seamless Spa Group experiences. Provide strong excel support with maintaining and updating Spa Group Business/Spa'rty Tracking. Be stationed at the Spa front desk during Spa'rty events and group check-ins, providing guest support and conducting spa tours Serve as the Spa representative at registration desks for group check-ins, assisting guests and ensuring Spa details are communicated clearly Previous experience in a Spa Group Sales or Group Sales coordination within luxury spa/hotel environment preferred. Highly organized, ability to multi-task and work well within a team setting. Microsoft Office suite of software - literacy required, strong proficiency in Microsoft Excel spreadsheets and reports 3 plus years in administrative or executive assistant role in a spa/luxury resort preferred Proven competency in the area of organization and communication skills Maintain working knowledge of the following: Spa reservations system Point-of-sale system Property management system Telephone and paging/intercom system Must be able to sit at a desk for 8 hours per day Moving and standing are occasionally required Effectively communicate with all co-workers, spa guests, hotel guests and management to their best understanding Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS